Privacy Policy

Effective Date: April 20, 2025
Gem Dance – Edmonton, Alberta 11036 - 158 Avenue

At Gem Dance, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our studio, register for classes, use our website, or otherwise interact with us.

1. What Personal Information We Collect

We collect personal information directly from you when you:

  • Register for classes, memberships, or private lessons

  • Fill out forms in person or online

  • Communicate with us via email, phone, or social media

  • Use our website or booking systems

This may include:

  • Your full name, email address, phone number, and home address

  • Emergency contact information

  • Payment and billing details (via third-party processors)

  • Medical information relevant to your safe participation

  • Studio attendance and activity records

2. How We Use Your Information

We use your personal data to:

  • Deliver our programs and services

  • Manage your enrolment and payments

  • Communicate important updates or changes

  • Ensure your safety and wellbeing during participation

  • Improve our classes, operations, and customer experience

  • Comply with legal obligations

We may also use anonymized or aggregated data for internal analysis and program development.

3. Consent & Your Rights

By registering or engaging with Gem Dance services, you consent to the collection and use of your personal information as outlined here.

You have the right to:

  • Access and review the information we hold about you

  • Update or correct inaccurate personal data

  • Withdraw consent (subject to legal or contractual restrictions)

  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us at:
Info@gemdance.ca
11036 – 158 Avenue, Edmonton, AB

4. How We Protect Your Information

We take appropriate physical, electronic, and administrative measures to secure your data, including:

  • Password-protected databases

  • Secure payment processors

  • Staff training in privacy practices

  • Limiting access to personal data to only those who need it

Despite our efforts, no digital transmission or storage method is completely secure. We encourage you to also take precautions to protect your own data when interacting online.

5. Sharing Information

We do not sell or rent your personal information.

We may share your information with:

  • Trusted third-party service providers (e.g., payment gateways, booking platforms)

  • Medical professionals in the case of an emergency

  • Debt collection services, only if your account is overdue and unresponsive

  • Legal authorities when required by law or in connection with legal proceedings

All third parties we engage are expected to comply with privacy standards equal to our own.

6. Website & Cookies

Our website (www.gemdance.ca) may collect non-identifiable information using cookies and analytics tools, such as:

  • IP address

  • Browser type and settings

  • Pages visited and interaction data

This helps us improve the functionality and performance of our online services. You can manage cookies through your browser settings.

7. Retention of Data

We retain your information only as long as necessary for the purposes outlined above, or as required by Canadian law. If your membership ends, your personal data will be securely archived or deleted in accordance with legal retention guidelines.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. When updates are made:

  • The “Effective Date” at the top will be revised

  • Notices will be posted on our website and/or emailed to current members

Your continued use of our services after any changes indicates acceptance of the revised policy.